Returns & Exchanges
Due to the perishable nature of our premium non-alcoholic sparkling wines, we cannot accept returns on food or beverage products once they have been delivered. If your order arrived damaged or incorrect, please contact our concierge team within 7 days for a full replacement or refund.
Inspect Your Delivery
Carefully examine your Prima Pavé shipment upon arrival to ensure all bottles are intact and the contents match your order confirmation.
Document Issues
In the event of breakage or receiving the wrong vintage, take clear photographs of the damaged product and the original shipping label.
Contact Concierge
Email our support team with your order number and the documentation of your issue to initiate a quality claim.
Resolution Processing
Once approved, we will immediately process a replacement shipment or issue a credit to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing