Frequently Asked Questions
Everything you need to know about our premium non-alcoholic sparkling wines.
Does Prima Pavé contain any alcohol?
Our sparkling wines are alcohol-removed, resulting in a final product that contains less than 0.5% alcohol by volume, which is the standard for non-alcoholic labeling.
How should I store my bottles upon arrival?
To maintain optimal flavor and carbonation, store your bottles in a cool, dark place. For the best tasting experience, we recommend chilling the wine to 40-45°F before serving.
What is your shipping policy for fragile glass bottles?
We use specialized, eco-friendly protective packaging designed to prevent breakage. Most orders are processed within 1-2 business days and shipped via ground carriers.
Are Prima Pavé wines vegan and gluten-free?
Yes, all Prima Pavé selections are 100% vegan, gluten-free, and crafted without any added sugar or artificial flavors.
Do you offer returns or refunds for food products?
Due to the nature of our products, we cannot accept returns on wine. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 14 days for a replacement or refund.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number to monitor your shipment's progress in real-time.